Bilingual Spanish CSR – Nights & Weekends

Peckham, Inc.; Phoenix (AZ); Híbrido; USD 23.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Health & Welfare Benefit

Resumo da vaga

Peckham, Inc. in Phoenix is seeking a Bilingual Spanish Customer Service Representative for nights/weekends to support a government customer. This phone-based role answers calls, uses a knowledge base, and assists with policies and procedures.

Successful candidates will be fluent in English and Spanish, have a high school diploma, and pass background checks. Availability for varied shifts and staying within policy guidelines are required for this position.

Qualificações

• Proficient in English and Spanish (written and verbal).
• Ability to pass background screening for federal clearance.
• Proficient computer skills and data entry.

Responsabilidades

• Provide phone-based customer service to callers and route inquiries.
• Gather information, apply problem solving, and resolve inquiries.
• Schedule appointments for customers with urgent travel.
• Access knowledge base and maintain accurate demographic data.

Conhecimentos

Bilingual English/Spanish

Customer service

Telephone handling

Formação

High School Diploma or equivalent

Ferramentas

MS Office

Descrição da vaga

Peckham, Inc. in Phoenix is seeking a Bilingual Spanish Customer Service Representative for nights/weekends to support a government customer. This phone-based role answers calls, uses a knowledge base, and assists with policies and procedures.

Successful candidates will be fluent in English and Spanish, have a high school diploma, and pass background checks. Availability for varied shifts and staying within policy guidelines are required for this position.