Remote Bilingual Spanish CSR for Shelter Resources

Frontline Call Center; Pennsylvania; A distancia; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

Frontline Group is hiring a bilingual (Spanish/English) Customer Service Representative to support individuals from home. You will assist with emergency shelter connections and resources, communicating in Spanish and English across multiple systems.

Ideal candidates have call center or customer service experience, remote-work familiarity, and a strong commitment to 100% attendance for orientation and training. Open weekend availability is required.

Formación

• Bilingual in Spanish and English, verbal and written fluency required.
• Experience in call center or customer service.
• Remote work experience is a plus.
• Tech-savvy with ability to navigate multiple systems.
• Must have 100% attendance for orientation and training.
• Open availability, including weekends.

Responsabilidades

• Provide bilingual customer service to connect people with emergency shelter and resources.
• Handle inquiries in Spanish and English via phone and online channels.
• Maintain 100% attendance for orientation and training.
• Navigate multiple systems while assisting customers.

Conocimientos

Bilingual (Spanish/English)

Call center experience

Remote work experience

Tech-savvy — navigate multiple systems

Attendance-driven orientation/training

Open availability (weekends)

Herramientas

Windows 11

Dual monitors

Ethernet connection

Descripción del empleo

Frontline Group is hiring a bilingual (Spanish/English) Customer Service Representative to support individuals from home. You will assist with emergency shelter connections and resources, communicating in Spanish and English across multiple systems.

Ideal candidates have call center or customer service experience, remote-work familiarity, and a strong commitment to 100% attendance for orientation and training. Open weekend availability is required.