Remote Bilingual Spanish CSR | Emergency Shelter Support

Frontline Call Center; South Carolina; Remote; USD 17,000 - 24,000; Full time

Job summary

Frontline Group is seeking a 100% remote Bilingual Spanish/English Customer Service Representative to support individuals seeking emergency shelter and resources from home. You will handle inquiries, navigate multiple systems, and ensure high attendance for orientation and training.

The role requires fluent Spanish/English, call center or service experience, and strong tech setup, with weekend availability and a W2 employment arrangement.

Qualifications

• Fluent bilingual Spanish/English (spoken and written).
• Call center or customer service experience.
• Remote work experience is a plus.
• Tech-savvy with ability to navigate multiple systems.
• Reliable: 100% attendance for orientation/training.
• Open availability including weekends.

Responsibilities

• Provide customer service to connect individuals to emergency shelter and resources.
• Work from home with required tech setup and camera on during interview.
• Attend orientation and training as scheduled.

Skills

Bilingual Spanish/English

Call center experience

Remote work experience

Tech-savvy

Attendance 100%

Weekend availability

Tools

Windows 11 PC

Dual monitors

Ethernet connection

Job description

Frontline Group is seeking a 100% remote Bilingual Spanish/English Customer Service Representative to support individuals seeking emergency shelter and resources from home. You will handle inquiries, navigate multiple systems, and ensure high attendance for orientation and training.

The role requires fluent Spanish/English, call center or service experience, and strong tech setup, with weekend availability and a W2 employment arrangement.