Bilingual Spanish CSR

American Freedom Insurance Company; Mount Prospect (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness

401K with company match

Paid holidays

Paid time off (PTO)

Professional growth – training & state

Job summary

American Freedom Insurance Company is seeking dependable bilingual Customer Service Representatives to be the first point of contact for our customers. This role values organized, reliable professionals who communicate confidently and strive for accuracy on every call.

Responsibilities include handling inbound calls, guiding customers through the claims process with empathy, and maintaining confidential data with precision. A positive work ethic and long-term career potential are emphasized.

Qualifications

• 1+ year of customer service, call center, or collections experience preferred.
• Fluency in Spanish and English (verbal and written).
• Strong attention to detail and data accuracy.
• Clear, confident phone communication skills.
• Typing speed of at least 30 WPM.
• Consistent attendance and reliability.
• High school diploma or equivalent (insurance experience a plus).

Responsibilities

• Handle inbound customer calls with professionalism and efficiency.
• Guide customers through the initial claims process with clarity and empathy.
• Accurately enter and maintain confidential customer data.
• Resolve routine inquiries while escalating complex issues appropriately.
• Meet quality, accuracy, and productivity expectations.

Skills

Bilingual Spanish/English

Customer service

Attention to detail

Phone communication

Typing 30 WPM

Attendance reliability

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Description

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role is ideal for someone who brings prior customer service experience, communicates with confidence, and takes pride in accuracy and follow-through. If you are organized, accountable, and professional on the phone, this is an opportunity to build a long-term career with a financially stable and growing company.

What You'll Do

• Handle inbound customer calls with professionalism and efficiency
• Guide customers through the initial claims process with clarity and empathy
• Accurately enter and maintain confidential customer data
• Resolve routine inquiries while escalating complex issues appropriately
• Meet quality, accuracy, and productivity expectations

Requirements

• Fluency in Spanish and English (verbal and written)
• 1+ year of customer service, call center, or collections experience preferred
• Strong attention to detail and data accuracy
• Clear, confident phone communication skills
• Ability to manage multiple systems and tasks simultaneously
• Typing speed of at least 30 WPM
• Consistent attendance and reliability
• High school diploma or equivalent (insurance experience a plus)

We value candidates who demonstrate professionalism, composure under pressure, and a strong work ethic.

Benefits:

AFIC offers a competitive salary and a comprehensive benefits package to support you

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST plus rotating Saturdays
• Holidays: At Least 6 Paid Holidays
• Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
• Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more