Auto Claims Adjuster- Spanish Speaking

American Freedom Insurance Company; United States; À distance; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

401K with company match up to 6%

Health & Wellness plans (HMO/PPO/HSA)

Paid holidays

PTO for vacation/personal/sick time

Personal days

Training and licensing reimbursement

Career growth opportunities

Employee recognition programs

Résumé du poste

American Freedom Insurance Company seeks an experienced Auto Claims Adjuster who is fluent in Spanish to manage auto claim cases remotely across the United States. You will assess coverage, liability, and damages, using judgment to determine exposure and the best course of action while keeping policyholders engaged and informed.

We value strong analytical skills, excellent negotiation, and exceptional customer service.

Qualifications

• Must have strong coverage analysis and negotiation skills.
• Exceptional customer service and clear communication in bilingual Spanish/English.
• Experience handling auto claims with ability to work remotely.
• Detail-oriented with sound analytical and problem-solving abilities.

Responsabilités

• Investigate and resolve auto claims with focus on coverage and damages.
• Apply sound judgment to determine exposure and best action.
• Minimize costs while maintaining positive policyholder experience.
• Collaborate with other parties involved in the claim process.
• Identify opportunities to improve efficiency and effectiveness.
• Document all claims activity clearly and promptly.

Connaissances

Coverage analysis

Negotiation

Customer service

Bilingual Spanish/English

Remote work proficiency

Communication

Analytical thinking

Formation

Bachelor's degree preferred

Description du poste

All Jobs > Auto Claims Adjuster- Spanish Speaking

As a Claims Adjuster, you’ll be at the heart of customer interactions, helping policyholders navigate the claims process efficiently and compassionately:

• Investigate & Resolve Claims: Assess and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages.
• Judgment & Decision-Making: Use sound judgment to determine exposure and the best course of action.
• Cost Control: Minimize claims costs and expenses while ensuring a positive experience for policyholders.
• Collaboration: Interact extensively with various parties involved in the claim process.
• Process Improvement: Identify and implement ways to boost efficiency and effectiveness.
• Timely Documentation: Clearly record and communicate claims activity for smooth resolution.

Requirements

We are looking for an experienced claims professional with expertise in coverage analysis, exceptional negotiation and customer service skills, and the ability to manage claims effectively in a remote environment.

• Minimum of 3 years’ experience in personal auto claims processing
• Strong analytical and problem-solving skills with keen attention to detail
• Proficient with technology and possesses excellent communication skills
• Team-oriented, proactive, and resourceful with a “street-smart” mindset
• Demonstrated expertise in coverage analysis and negotiation
• Bilingual in Spanish and English is Required
• Bachelor’s degree is a plus

Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST
• Holidays: At Least 6 Paid Holidays
• Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
• Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more