Bilingual Spanish Call Center Representative

ASM Tech Solutions; Atlanta (GA); On-site; USD 38,000 - 43,000; Full time

Job summary

ASM Tech Solutions in Atlanta, GA is seeking a bilingual Spanish/English Call Center Representative to support the Transportation Services Department. This onsite role handles incoming calls from families, provides information on routes and schedules, and documents concerns.

Ideal candidates are fluent in Spanish and English, possess strong customer service and data-entry skills, stay calm in a fast-paced environment, and protect student and family confidentiality.

Qualifications

• Fluent in Spanish and English (written and spoken).
• Experience in customer service and data entry is preferred.
• Ability to stay calm in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Answer calls and assist families in Spanish and English.
• Provide information regarding transportation schedules, routes, and delays.
• Document customer concerns and actions taken.
• Coordinate with transportation staff to resolve issues.
• Follow up on unresolved issues and escalate when necessary.
• Provide professional, patient, and courteous customer service.
• Maintain confidentiality of student and family information.

Skills

Fluent in Spanish & English

Customer service

Data-entry

Calm under pressure

Attention to detail

Call center experience preferred

Job description

Job Title: Bilingual Spanish Call Center Representative

Location: Atlanta, GA 30310

Work Arrangement: Onsite

Must be local to Atlanta, GA

Job Description

Our client is looking for a bilingual Spanish/English Call Center Representative to support the Transportation Services Department. The selected candidate will answer incoming calls from families, provide information about student transportation, document concerns, and coordinate with transportation staff to resolve issues such as missing or delayed buses, route questions, and bus location concerns.

Key Responsibilities

• Answer calls and assist families in Spanish and English.
• Provide information regarding transportation schedules, routes, and delays.
• Document customer concerns and actions taken.
• Coordinate with Quality Control Technicians and transportation staff.
• Follow up on unresolved issues and escalatw when necessary.
• Provide professional, patient, and courteous customer service.
• Maintain confidentiality of student and family information.

Required Skills

• Fluent in Spanish and English (written and verbal) - Mandatory
• Strong customer service and communication skills.
• Good computer and data‑entry skills.
• Ability to remain calm in a fast‑paced environment.
• Strong attention to detail and problem‑solving skills.
• Previous call center/customer service experience is preferred.