Bilingual Passenger Information Specialist

MARTA (Metropolitan Atlanta Rapid Transit Authority); Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

MARTA (Metropolitan Atlanta Rapid Transit Authority) in Atlanta, GA is seeking a Customer Service Representative to assist riders with route, schedule information, and general MARTA inquiries. The role emphasizes accurate data entry and strong communication skills on site.

Knowledge of the MARTA service area and bilingual English/Spanish abilities are preferred, with some positions requiring Spanish. The position involves handling inquiries, directing customers, and contributing to service

Qualifications

• Strong written, grammar, spelling and data processing skills.
• Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills.
• Must have knowledge of MARTA service area (metro Atlanta), including familiarity with city streets, hospitals, schools and universities, governmental agencies, and major businesses.
• Bilingual language skills preferred, and some positions may require bilingual skills (English and Spanish).
• Skills evaluations may be administered.

Responsibilities

• Agent provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
• Provides other customer services or directs customers to other sources and departments for requested information.
• Provides driving instructions from major highways/interstates to MARTA rail stations.
• Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
• Receives and refers customer inquiries, commendations, and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
• Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
• Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
• Performs other duties as assigned.

Skills

Data entry

Written communications

Customer service

Bilingual (English/Spanish)

Job description

MARTA (Metropolitan Atlanta Rapid Transit Authority) in Atlanta, GA is seeking a Customer Service Representative to assist riders with route, schedule information, and general MARTA inquiries. The role emphasizes accurate data entry and strong communication skills on site.

Knowledge of the MARTA service area and bilingual English/Spanish abilities are preferred, with some positions requiring Spanish. The position involves handling inquiries, directing customers, and contributing to service