Bilingual Sleep Expert — In-Store Sales & Wellness

Mattress Firm Inc.; Rockwall (TX); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision plans

Employee discounts

On-demand pay

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress.

You will drive sales through Mattress Firm selling programs and digital tools, while supporting a seamless omnichannel experience. You will maintain relationships from purchase through delivery, stay aware of competitors, and engage with customers on social media to boost brand awareness.

Qualifications

• 2+ years of sales experience in retail or related field.
• Strong customer service mindset with ability to build relationships.
• Knowledge of mattresses and sleep products preferred.

Responsibilities

• Elevate in-store experience by being a trusted sleep authority and advising customers.
• Execute Mattress Firm selling programs using digital tools and support omnichannel experience.
• Drive sales and KPIs while upholding company values and initiatives.
• Maintain customer relationships after purchase (delivery reminders, issue resolution).
• Monitor competition and advertising to inform product recommendations.
• Engage with customers via social media to boost brand awareness.

Skills

Sales experience

Customer service

Communication skills

Knowledge of products

Job description

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress.

You will drive sales through Mattress Firm selling programs and digital tools, while supporting a seamless omnichannel experience. You will maintain relationships from purchase through delivery, stay aware of competitors, and engage with customers on social media to boost brand awareness.