Bilingual Shift Lead — Bakery Ops & Customer Service

Better Talent by Laveer & Co.; Town of Florida (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Hourly pay: $18.00

Job summary

Fortuna Bakery is seeking a bilingual Shift Manager (Líder de Turno) to support the Lake Mary location. This hands-on leadership role oversees daily shift operations, maintains quality and cleanliness, and guides the team to deliver an exceptional customer experience.

The role requires bilingual English/Spanish, strong leadership, excellent communication and interpersonal skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bilingual in English and Spanish required.
• Strong leadership and customer service skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable, dependable, and able to lead by example.
• Flexible availability, including weekends and holidays as needed.

Responsibilities

• Supervise daily operations during assigned shifts.
• Support the team during busy service periods to ensure smooth operations.
• Resolve operational and customer service issues promptly and professionally.
• Ensure all assigned tasks are completed accurately and efficiently.
• Foster a culture of accountability, teamwork, and respect.
• Deliver an exceptional customer experience at every interaction.
• Handle customer concerns and complaints with professionalism and care.
• Ensure team members maintain a positive, customer-focused attitude.
• Jump in to assist with customer service and daily operations whenever needed.

Skills

Bilingual (EN/ES)

Leadership

Customer service

Communication

Multitasking

Reliability

Flexibility

Job description

Fortuna Bakery is seeking a bilingual Shift Manager (Líder de Turno) to support the Lake Mary location. This hands-on leadership role oversees daily shift operations, maintains quality and cleanliness, and guides the team to deliver an exceptional customer experience.

The role requires bilingual English/Spanish, strong leadership, excellent communication and interpersonal skills, and the ability to multitask in a fast-paced environment.