Bilingual Service Technician Trainer - Regional

Electrolux Group; San Juan (PR); On-site; USD 70,000 - 90,000; Full time

Job summary

Electrolux Group North America is seeking a Service Technician Trainer to coordinate and deliver technical training for service personnel across Puerto Rico, Central America, and the Caribbean. The role focuses on developing training materials and providing expert technical support for major appliances.

The trainer will lead in-person and virtual sessions, prepare reports, and travel up to 50% to support field testing and product launches.

Qualifications

• University degree with knowledge in engineering or a related field, preferred.
• Minimum 7 years in training roles with development of technical training content.
• Technical education license in Refrigeration/Electronics/Electromechanics with hands-on experience.

Responsibilities

• Plan and deliver technical training programs in Spanish and English, in-person and virtual.
• Develop training materials, manuals, presentations, and instructional videos.
• Provide technical support for refrigeration, laundry care, and food preparation products.
• Analyze failure reports and support corrections.
• Prepare training reports and documentation using Microsoft Office (Excel, PowerPoint).
• Maintain training area, tools and equipment in optimal condition.
• Support continuous improvement initiatives in service and training processes.
• Provide technical leadership to local in-house and third-party technicians in Puerto Rico.
• Conduct field testing for new products and prepare related reports.

Skills

Bilingual English & Spanish

Strong communicator

Education

Engineering degree

Technical license in Refrigeration/Electronics/Electromechanics

Tools

Microsoft Office (Excel, PowerPoint, Outlook)

PDF & video editing software

Training technologies

Job description

Electrolux Group North America is seeking a Service Technician Trainer to coordinate and deliver technical training for service personnel across Puerto Rico, Central America, and the Caribbean. The role focuses on developing training materials and providing expert technical support for major appliances.

The trainer will lead in-person and virtual sessions, prepare reports, and travel up to 50% to support field testing and product launches.