Remote Technical Trainer - Appliances & Customer Service

BSH Home Appliances Corporation - North America; Irvine (CA); Hybrid; USD 72,000 - 96,000; Full time

Benefits offered by this job

Annual Bonus

401(k) Retirement Plan

Paid vacation

Employee Purchase Program

Job summary

BSH Home Appliances Corporation is seeking a Technical Trainer in Irvine, CA, or remote, for a full-time role. You will coordinate, develop, and deliver technical training programs to enhance knowledge, customer service, and align with business goals.

Responsibilities include designing training, maintaining materials, coordinating external trainers, and delivering at BSH sites as needed. Travel up to 50% is required and the position offers an annual bonus and comprehensive benefits.

Qualifications

• Experience in delivering technical training and supporting operations.
• Ability to coordinate internal and external training resources.
• Strong written and verbal communication skills.

Responsibilities

• Assist the Technical Training manager with day-to-day operations.
• Design and deliver new training programs to improve customer service, efficiency and costs.
• Facilitates technical training at BSH sites and other locations.
• Participates in the development of technical training courses according to organizational requirements.
• Prepares training materials for training events as needed.
• Coordinates external trainers to provide specialist courses beyond BSH's catalogue.
• Maintains the technical training library developed by the Technical Training team.
• All other duties as required.

Skills

Presentation skills

Facilitation

Coaching

Microsoft Office

Virtual training

Analytical skills

Communication skills

Education

Two-Year College

Four-Year College

Tools

Microsoft Teams

Zoom

Webex

Job description

BSH Home Appliances Corporation is seeking a Technical Trainer in Irvine, CA, or remote, for a full-time role. You will coordinate, develop, and deliver technical training programs to enhance knowledge, customer service, and align with business goals.

Responsibilities include designing training, maintaining materials, coordinating external trainers, and delivering at BSH sites as needed. Travel up to 50% is required and the position offers an annual bonus and comprehensive benefits.