Bilingual Service Manager – Team Lead & Growth

Masis Staffing Solutions; Brockton (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Masis Staffing Solutions is seeking a Service Manager in Brockton, MA to lead a team of Service Coordinators, mentor staff, and drive client satisfaction. The role emphasizes multilingual communication and strategic talent development to support growth in a competitive staffing market.

The position requires a Bachelor’s degree and at least 3 years of staffing industry leadership. Strong focus on account management, workforce planning, and budget discipline in a dynamic environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field and at least 3 years of staffing industry experience.
• Ability to speak multiple languages is highly desirable (bilingual).
• Required: 3 years of successful leadership talents including mentoring, delegating, and motivating teams.

Responsibilities

• Lead a team of Service Coordinators to meet or exceed productivity and performance goals.
• Lead, mentor and develop Service Coordinators.
• Promote new and existing business development through prospecting and account management.
• Review performance of designated Service Coordinators.
• Balance workload among Service Coordinators to maximize performance and growth.
• Identify talent via job posting responses, reverse resume searches, internet searches, walk-ins, job fairs, and networking events.
• Maintain contact with major clients and prospects to maximize sales and client satisfaction.
• Controls expenses to meet budget guidelines.
• Ensure job orders are processed and filled with quality candidates.

Skills

Leadership

Bilingual

Mentoring

Team management

Sourcing strategies

Financial reporting

Education

Bachelor’s degree in Business Administration / Marketing or related field

Job description

Masis Staffing Solutions is seeking a Service Manager in Brockton, MA to lead a team of Service Coordinators, mentor staff, and drive client satisfaction. The role emphasizes multilingual communication and strategic talent development to support growth in a competitive staffing market.

The position requires a Bachelor’s degree and at least 3 years of staffing industry leadership. Strong focus on account management, workforce planning, and budget discipline in a dynamic environment.