Bilingual Service Coordinator & Writer (In-Office)

Total Appliance & A/C Repairs, Inc (DBA Total Repair Pros); Town of Florida (NY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Opportunity for advancement

Job summary

Total Repair Pros is a South Florida repair company seeking a hybrid customer service and service writer in Hallandale Beach, FL. You will handle inbound calls, book appointments, and manage estimates and invoices, acting as the link between customers and technicians from first call to final payment.

We value organization, clear communication, and ownership. The role offers a weekday schedule, competitive hourly pay, and opportunities for advancement.

Qualifications

• Experience in customer service, dispatch, front desk, hospitality, or retail.
• Experience as a service writer or advisor in any trade.
• Familiarity with scheduling or field service software (we'll train you on ours).
• Bilingual English/Spanish (or French, Russian, etc) is a plus in our market.
• Comfortable working on a computer all day across multiple systems.

Responsibilities

• Answer inbound calls, texts, and emails from customers and respond professionally and quickly.
• Book service appointments and coordinate the daily schedule with our dispatch board.
• Communicate arrival windows, delays, and job updates to customers.
• Follow up after completed jobs to confirm customer satisfaction.
• Handle billing questions, reschedules, and warranty inquiries with patience and accuracy.
• De-escalate frustrated customers and turn a bad day into a good review.
• Open and maintain accurate work orders with customer details and symptoms.
• Translate customer descriptions into actionable notes for technicians.
• Prepare and explain estimates and repair options to customers.
• Track open jobs from diagnosis through parts ordering to completed repair.
• Process payments, close out invoices, and keep records clean.
• Relay parts availability and job status between technicians, suppliers, and customers.

Skills

People skills

Organized

Clear writing

Calm under pressure

Ownership

Reliability

Tools

Scheduling software

Job description

Total Repair Pros is a South Florida repair company seeking a hybrid customer service and service writer in Hallandale Beach, FL. You will handle inbound calls, book appointments, and manage estimates and invoices, acting as the link between customers and technicians from first call to final payment.

We value organization, clear communication, and ownership. The role offers a weekday schedule, competitive hourly pay, and opportunities for advancement.