Bilingual Service Coordinator (English/Spanish) - Auto

Hireology; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental

Paid Time Off

Competitive Pay and Bonus Structure

Life Insurance

Professional Development

Holiday Pay

401(k) available at most locations

Merit increase after 90 day probation

Job summary

theHiley Automotive Group seeks a Bi-Lingual English/Spanish Customer Service Representative for its busy multi-dealership BDC in Fort Worth, TX. You will handle service-related inquiries by phone, email, and live chat, guide customers to appropriate resources, and coordinate follow-ups to maximize appointments and satisfaction.

Ideal candidates bring customer service experience, a collaborative spirit, and strong MS Office skills.

Qualifications

• Bi-lingual English/Spanish required.
• At least one prior customer service role.
• Collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.

Responsibilities

• Answer customer calls and establish follow-ups for service appointments.
• Respond to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Follow up with missed appointments.
• Participate in team and process development sessions with positive relationships.

Skills

Bi-lingual English/Spanish

Customer service experience

Team player

Computer skills

Tools

Word

Excel

Outlook

Job description

theHiley Automotive Group seeks a Bi-Lingual English/Spanish Customer Service Representative for its busy multi-dealership BDC in Fort Worth, TX. You will handle service-related inquiries by phone, email, and live chat, guide customers to appropriate resources, and coordinate follow-ups to maximize appointments and satisfaction.

Ideal candidates bring customer service experience, a collaborative spirit, and strong MS Office skills.