Business Development Service Coordinator

Hireology; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

Paid Time Off

Competitive Pay and Bonus Structure

Life Insurance

Professional Development

Holiday Pay

401(k) available at most locations

Job summary

Hiley Automotive Group in Fort Worth, TX is seeking a friendly, motivated Customer Service/BDC representative to respond to internet, phone, and live chat inquiries and to help schedule service appointments.

You will work with a collaborative team, use Word, Excel and Outlook daily, and contribute to process improvements as part of our service department. Automotive knowledge is a plus; previous customer service experience is required.

Qualifications

• Customer service experience required.
• Collaborative teammate with improving mindset.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills in Word, Excel and Outlook.
• Willing to work all days/hours the BDC is open.
• Automotive knowledge is a plus.

Responsibilities

• Answer calls and schedule follow-ups for service appointments.
• Respond to inquiries via internet, phone and live chat using scripts.
• Provide initial product information and direct to resources.
• Follow up on missed appointments.
• Participate in team and process development with dealership management.
• Use BDC tracking system daily.

Skills

Customer service

Team player

Courteous demeanor

Positive attitude

MS Office

Automotive knowledge

Tools

Word

Excel

Outlook

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental
• Paid Time Off
• Competitive Pay and Bonus Structure
• Life Insurance
• Professional Development
• Holiday Pay
• 401(k) available at most locations

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with missed appointments
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize BDC tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
• Able to work any days/hours the BDC is open
• Automotive knowledge a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.