Bilingual Service Appointment Specialist (English/Spanish)

Wise Auto Group; Vacaville (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

GMC of Vacaville in Vacaville, CA is seeking a motivated, bilingual Service BDC Representative for the Service Department. The role requires English/Spanish fluency and offers on-site training in a fast-paced, customer-focused environment.

You will handle calls, schedule appointments, and work with Service Advisors to maximize appointment volume and customer retention. Training is provided for the right candidate, with a strong emphasis on attitude and dependability.

Qualifications

• Bilingual English/Spanish – Required.
• Automotive dealership or Service BDC experience strongly preferred.
• Experience in customer service, appointment setting, or high-volume call center is a plus.

Responsibilities

• Handle inbound service calls, texts, and online appointment requests.
• Schedule service appointments accurately and efficiently.
• Make high-volume outbound calls to existing customers.
• Contact customers due or overdue for maintenance.
• Follow up on missed appointments and unsold service opportunities.
• Confirm next-day appointments.

Skills

Bilingual English/Spanish

Phone communication

Tools

VinSolutions or similar platforms

Job description

GMC of Vacaville in Vacaville, CA is seeking a motivated, bilingual Service BDC Representative for the Service Department. The role requires English/Spanish fluency and offers on-site training in a fast-paced, customer-focused environment.

You will handle calls, schedule appointments, and work with Service Advisors to maximize appointment volume and customer retention. Training is provided for the right candidate, with a strong emphasis on attitude and dependability.