Bilingual Senior Personal Banker

First National Bank Texas; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a customer-focused teller to handle cash transactions and provide quality service in a busy branch. You will assess customer needs, promote bank products, and support daily balancing and record-keeping. Bilingual Spanish abilities are a plus in serving a diverse customer base.

The role requires standing for extended periods in a high-volume environment, with schedules based on branch needs. Training provided.

Qualifications

• Cash handling experience preferred.
• Strong customer service skills required.
• Ability to cross-sell bank products.
• Excellent verbal communication in English; Spanish preferred.

Responsibilities

• Assist customers with cash receipts and payments in a high-volume setting.
• Evaluate customer relationships to offer bank products and services.
• Balance daily transactions and maintain accurate records.
• Process deposits, checks, money orders, and wire transfers as directed.
• Cross-sell services and build relationships with customers.

Skills

Cash handling

Customer service

Sales

Cross-selling

Spanish language

Tools

Computer software

Job description

Job Description* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.

• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions * Approval limits will be based upon established authority levels

Environmental And Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.