Bilingual Senior Personal Banker

fnbtandfcbcareers; Benton (AR); On-site; USD 27,000 - 36,000; Full time

Job summary

FNBT seeks a customer-focused bank associate to provide exceptional service in a busy branch. You will handle deposits, withdrawals, and cashiering tasks while advising customers on bank products. Bilingual English/Spanish abilities are required to serve our diverse client base.

Flexibility is needed for evenings, weekends, and holidays. A high school diploma or equivalent and reliable attendance are essential to succeed in this role.

Qualifications

• Six months of accountable cash handling/transaction management in a retail or customer service environment.
• Must be bilingual in English/Spanish.
• Must pass background investigation per company policy.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Process deposits and cash transactions accurately and balance daily operations.
• Assist customers with bank products and services and cross-sell where appropriate.
• Handle cash, checks, money orders, and service requests with accuracy and integrity.
• Maintain attendance and punctuality; follow bank policies and supervisor directions.

Skills

Customer service

Cash handling

Sales

Bilingual English/Spanish

Team collaboration

Education

High school diploma

Tools

POS system

Cash register

Computer

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FCBI Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Schedules are prepared based on business need and subject to change at any time.
• High school diploma, high school equivalency or currently attending high school
• At least 18 years of age
• Must successfully pass background investigation according to company policy
• Must be bilingual in English/Spanish