Bilingual Personal Banker

fnbtandfcbcareers; Mesquite (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

FNBT Bank in Mesquite, TX is seeking a Teller/Customer Service Associate to provide friendly bilingual service in a high-volume environment. You will handle cash, process deposits, and promote banking products while ensuring accuracy and compliance.

The role requires a high school diploma, 6 months of retail or customer service experience, and flexibility for evenings/weekends. Bilingual Spanish/English is preferred to serve a diverse customer base.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Bilingual Spanish and English communication.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Ability to work well in a team environment.

Responsibilities

• Provide exceptional customer service in a high-volume bank environment.
• Evaluate customer relationships to offer bank products and services.
• Process deposits and cash transactions accurately and balance daily operations.
• Cross-sell bank services and products to customers.
• Receive cash and checks, verify amounts, and issue receipts.
• Ensure adherence to bank policies and procedures.
• Assist Spanish-speaking customers and maintain courteous service.

Skills

Customer service

Cash handling

Sales

Bilingual Spanish/English

Education

High School Diploma or equivalent

Tools

POS system

Bank software

Job description

Job Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment