Bilingual Senior Payroll Client Partner

ADP; Town of Florida (NY); On-site; USD 95,000 - 145,000; Full time

Job summary

ADP is seeking a Bilingual Senior Client Service Manager, Payroll in New York to lead an Account Manager team, delivering high-quality client service and strategic Payroll solutions. The role focuses on building executive relationships, collaborating across ADP functions, and driving client outcomes to retain and expand client books of business.

The ideal candidate has 5+ years in client service with 3+ years in people leadership, fluency in Spanish and English, and strong communication skills.

Qualifications

• 5+ years of client service experience.
• 3+ years of people leadership experience; fluent in Spanish and English.
• Strong verbal and written communication skills.

Responsibilities

• Lead daily activities of an Account Manager team to meet deadlines with quality and priorities.
• Develop and drive client management strategies using data and analytics.
• Collaborate with ADP Sales, HCM Service, Implementation, Product, Operations to drive client outcomes.
• Provide leadership in the Director's absence and mentor team members.
• Monitor team performance and prepare reports for senior leadership.

Skills

Spanish language

English language

Client service

People leadership

Communication skills

Tools

Microsoft Office

Job description

ADP is seeking a Bilingual Senior Client Service Manager, Payroll in New York to lead an Account Manager team, delivering high-quality client service and strategic Payroll solutions. The role focuses on building executive relationships, collaborating across ADP functions, and driving client outcomes to retain and expand client books of business.

The ideal candidate has 5+ years in client service with 3+ years in people leadership, fluency in Spanish and English, and strong communication skills.