Bilingual Senior Member Experience & Engagement Lead

YMC; San Diego (CA); On-site; USD 27,000 - 33,000; Full time

Job summary

YMCA of San Diego County is seeking a Sr. Member Services Representative at Border View Family YMCA - San Ysidro to build relationships with members, answer inquiries, and guide members to programs based on interests. The role focuses on service, sales, and program enrollment within a team setting.

The position includes leading front-desk activities, assisting with training, and acting as Manager on Duty when senior staff are away. Bilingual Spanish/English is required.

Qualifications

• 2+ years’ of sales and relationship-building experience
• Passion, enthusiasm, and commitment to the mission and cause of the YMCA
• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
• Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers
• Conflict resolution skills, and ability to demonstrate sound judgment and initiative
• Ability to effectively manage multiple tasks simultaneously with attention to detail
• Experience with basic Windows based applications
• Possess basic math, grammar, and spelling skills to complete transactions
• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross, American Heart Association, American Safety & Health Institute

Responsibilities

• Model the YMCA character values of caring, honesty, respect and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members
• Monitor access to facility and answer all incoming phone calls according to Association policies and procedures
• Engage in active listening with members to build relationships, understand individual’s goals and interests and take the initiative to assist in the achievement of those goals
• Maintain working knowledge of branch and Association programs to communicate and share information to members and participants
• Greet, interview, and tour future members using cause-driven sales and engagement techniques
• Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals
• Process program scholarship applications
• Implement, distribute, and communicate all membership marketing campaigns and any sales related promotions
• Build positive member relationships and cultivate member Y stories with the intention of increasing participation in our Y’s Support Campaign
• Maintain working knowledge of scholarship programs, while actively encouraging and assisting members in the successful completion of the application process
• Serve as Manager on Duty when higher management is out of the office
• Process program enrollment transfers and overrides in TREC when necessary
• Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftly in an emergency and follow the branch emergency plan
• Ability to work as part of a team. Develops harmonious relationships with staff, members, guests, and volunteers
• Other duties as assigned

Job description

YMCA of San Diego County is seeking a Sr. Member Services Representative at Border View Family YMCA - San Ysidro to build relationships with members, answer inquiries, and guide members to programs based on interests. The role focuses on service, sales, and program enrollment within a team setting.

The position includes leading front-desk activities, assisting with training, and acting as Manager on Duty when senior staff are away. Bilingual Spanish/English is required.