Bilingual Membership Experience Lead

YMCA of Western North Carolina; Glenn Brook (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free individual membership

Discounted program fees

403(b) starter on day one

Job summary

YMCA of Western North Carolina is seeking a part-time Membership Representative Lead to deliver exceptional service to members and guests. You will greet visitors, explain membership benefits, process registrations, and lead facility tours.

You will train new staff, assist with scheduling, outreach events, and member appreciation, while supporting the Membership Director in day-to-day operations. This role requires flexibility to work evenings and weekends, promotes the YMCA's values, and

Qualifications

• 18 years or older.
• Experience in customer service preferred.
• Flexible schedule including nights and weekends.

Responsibilities

• Greet and assist all community members entering the facilities.
• Explain membership benefits and assist with registrations and program sign-ups.
• Conduct engaging facility tours highlighting YMCA programs and impact.

Skills

Customer service

Phone communication

Team player

Tools

CRM software

Registration systems

Job description

YMCA of Western North Carolina is seeking a part-time Membership Representative Lead to deliver exceptional service to members and guests. You will greet visitors, explain membership benefits, process registrations, and lead facility tours.

You will train new staff, assist with scheduling, outreach events, and member appreciation, while supporting the Membership Director in day-to-day operations. This role requires flexibility to work evenings and weekends, promotes the YMCA's values, and