AR Collections Specialist

Vaco; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Vaco is seeking an Accounts Receivable Collector in New York to manage a high-volume portfolio of commercial accounts and drive timely collections. You will contact customers by phone and email, resolve delinquencies, and maintain precise notes in the ERP system while collaborating with Sales and Customer Service to resolve issues.

The ideal candidate has 3+ years of B2B AR and collections experience, excellent communication skills, and a proven ability to meet targets in a fast-paced

Qualifications

• 3+ years of B2B accounts receivable and commercial collections experience.
• Proven ability to manage a high-volume portfolio in a fast-paced environment.
• Excellent verbal and written communication abilities; strong negotiation skills.

Responsibilities

• Manage a high-volume portfolio of commercial customer accounts.
• Contact customers via phone and email to collect outstanding balances.
• Meet or exceed weekly and monthly collection targets.
• Resolve payment delays, disputes, short payments, and unapplied cash issues.
• Maintain accurate collection notes and account records within the ERP system.
• Collaborate with Sales, Customer Service, and other internal departments to resolve payment concerns.
• Apply credit and collection policies while exercising sound judgment.
• Prioritize accounts based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or other collection strategies as needed.
• Adapt to evolving priorities, processes, and systems.
• Contribute to team success through collaboration and knowledge sharing.

Skills

B2B AR

Collections experience

Negotiation

Communication

ERP systems

Excel

Cross-functional teamwork

Time management

Tools

ERP systems

Microsoft Excel

Job description

Accounts Receivable Collector

Position Summary

We are seeking a motivated and results-driven Accounts Receivable Collector to join our finance team. In this role, you will manage a high-volume portfolio of commercial accounts, build positive customer relationships, and drive successful collection efforts. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment while balancing customer service with effective collections practices.

Key Responsibilities

• Manage a high-volume portfolio of commercial customer accounts.
• Contact customers via phone and email to collect outstanding balances.
• Meet or exceed weekly and monthly collection targets.
• Resolve payment delays, disputes, short payments, and unapplied cash issues.
• Maintain accurate collection notes and account records within the ERP system.
• Collaborate with Sales, Customer Service, and other internal departments to resolve payment concerns.
• Apply credit and collection policies while exercising sound judgment.
• Prioritize accounts based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or other collection strategies as needed.
• Adapt to evolving priorities, processes, and systems.
• Contribute to team success through collaboration and knowledge sharing.

Qualifications

Required:

• 3+ years of business-to-business (B2B) accounts receivable and commercial collections experience.
• Proven ability to manage a high-volume portfolio in a fast-paced environment.
• Consistent track record of meeting or exceeding collection goals.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Ability to maintain professional customer relationships while confidently securing payment commitments.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Experience working with ERP systems and Microsoft Excel.
• Ability to work independently and collaborate effectively with cross-functional teams.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.