Bilingual Collections Specialist

Creative Financial Staffing, LLC; Town of Florida (NY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Creative Financial Staffing, LLC in Apopka, FL is seeking a Bilingual Collections Specialist to support a growing medical products organization serving healthcare providers across the United States and internationally. This hybrid role offers ownership of collections, process improvements, and a direct impact on cash flow.

You will manage past-due accounts by phone and email, resolve discrepancies, reconcile balances, and build strong client relationships.

Qualifications

• 2+ years of collections, accounts receivable, or B2B customer account management experience.
• Experience with SAP or NetSuite and strong Excel skills.
• Fluent or proficient bilingual communication in English and Spanish.

Responsibilities

• Manage collections activities for past-due accounts via phone and email outreach.
• Research and resolve invoice, PO, and payment discrepancies with internal teams.
• Review and reconcile customer accounts, matching POs to invoices and identifying aging causes.
• Respond to customer questions, rebuild client relationships, and be the main contact for account concerns.
• Identify process inefficiencies and collaborate with leadership to improve collections workflows and reporting.

Skills

Bilingual (English/Spanish)

Collections experience

Communication

Problem-solving

Tools

SAP

NetSuite

Job description

Bilingual Collections Specialist

Pay: $22.00–$26.00/hour
Location: Apopka, FL | Hybrid

Why This Opportunity Stands Out

This Bilingual Collections Specialist opportunity offers the chance to join a growing medical products organization serving healthcare providers across the United States and internationally. The company is known for its commitment to quality, innovation, and customer service while supporting healthcare professionals with products that improve patient outcomes and operational efficiency.

What makes this Bilingual Collections Specialist role especially compelling is the opportunity to make an immediate impact. The organization is actively running a large collections recovery initiative and needs a Bilingual Collections Specialist who can improve processes, resolve payment issues, and rebuild customer relationships. This is not a maintenance role. The Bilingual Collections Specialist will have significant ownership and influence while helping create more efficient collections workflows.

This opportunity is ideal for a Bilingual Collections Specialist who is proactive, enjoys problem-solving, and is excited by the challenge of improving processes in a growing organization.

Key Responsibilities of the Bilingual Collections Specialist

• Manage collections activities for past-due accounts through phone and email outreach as the Bilingual Collections Specialist
• Research and resolve invoice, purchase order, and payment discrepancies while working closely with internal departments as the Bilingual Collections Specialist
• Review and reconcile customer accounts, matching purchase orders to invoices and identifying root causes of aging balances as the Bilingual Collections Specialist
• Respond to customer questions, rebuild client relationships, and serve as a professional point of contact for account-related concerns as the Bilingual Collections Specialist
• Identify process inefficiencies and collaborate with leadership to improve collections workflows, reporting, and recovery efforts as the Bilingual Collections Specialist

Qualifications for the Bilingual Collections Specialist

• 2+ years of collections, accounts receivable, or business-to-business customer account management experience
• SAP or NetSuite experience preferred, with strong Excel skills including Pivot Tables
• Strong communication, organization, and problem-solving abilities with a self-starter mentality

What You’ll Gain as the Bilingual Collections Specialist

• Opportunity to make a measurable impact on a high-visibility collections recovery initiative
• Hybrid work environment with a collaborative leadership team
• Exposure to process improvement and operational transformation projects
• Stable organization with continued growth and expansion initiatives
• Opportunity to build strong cross-functional relationships across Finance, Customer Service, and Operations

Who Thrives as the Bilingual Collections Specialist

The ideal Bilingual Collections Specialist is confident, organized, and comfortable taking initiative. This Bilingual Collections Specialist enjoys solving problems without established processes, communicating with customers to resolve issues, and balancing persistence with professionalism. Detail-oriented, proactive candidates who can maintain a “gentle but firm” collections approach will be highly successful in this role.

#INSEP2026

EB-1645827620