Bilingual Senior Care Navigator

AltaMed; Los Angeles (CA); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans withem

Flexible Spending Accounts

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tailcoverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed is seeking a compassionate PACE coordinator to support the Interdisciplinary Team in delivering coordinated services and ensuring participant satisfaction. You will assist participants with inquiries, service requests, eligibility issues, complaints, and appeals, while documenting incidents and processing disenrollments.

The role also includes facilitating on-site satisfaction surveys, linking participants and families to community resources, coordinating with primary care, social work,

Qualifications

• High School diploma or equivalent with at least 2 years of customer service experience; Bachelor's degree preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits; PACE knowledge preferred.
• Experience in PACE, managed care, or healthcare settings serving the frail or elderly.
• Bilingual in Spanish/English, Chinese/English, or another second language.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Assist the PACE IDT in coordinating essential services and promoting participant satisfaction.
• Handle inquiries, service requests, eligibility issues, complaints, and appeals.
• Document and process participant incident reports and involuntary disenrollments.
• Facilitate on-site satisfaction surveys and center-wide participant experiences.
• Link participants and families to community resources; collaborate with teams to meet goals.

Skills

Customer service

Bilingual

Education

High School diploma

Bachelor's degree preferred

Job description

AltaMed is seeking a compassionate PACE coordinator to support the Interdisciplinary Team in delivering coordinated services and ensuring participant satisfaction. You will assist participants with inquiries, service requests, eligibility issues, complaints, and appeals, while documenting incidents and processing disenrollments.

The role also includes facilitating on-site satisfaction surveys, linking participants and families to community resources, coordinating with primary care, social work,