Bilingual Scheduling Specialist (Spanish/English)

Davis Behavioral Health, Inc.; Layton (UT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching up to 2%

Life insurance

Job summary

Davis Behavioral Health, Inc. is seeking a compassionate Bilingual Scheduling Representative to join our Clinical Support Team at the Layton, UT location.

You will be the first voice clients hear, assisting them with appointments and guiding them through the care process in both English and Spanish. You will coordinate with clinical staff, manage the EMR system per HIPAA standards, and provide warm, professional support for patients and families.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Fluency in English and Spanish; proficiency assessment.
• Strong verbal communication and customer service skills.
• Experience in a medical office or familiarity with medical terminology preferred.

Responsibilities

• Serve as the first point of contact by answering calls to the scheduling line with warmth and professionalism.
• Schedule, reschedule, and cancel appointments with accuracy and timeliness.
• Act as primary contact for Spanish-speaking clients with clear communication.
• Coordinate with clinical staff to understand scheduling needs and waitlists.
• Communicate essential appointment details and next steps to clients.
• Update appointment changes including via automated systems.
• Operate the EMR system while adhering to HIPAA and privacy standards.
• Screen calls, route messages, and assist clients and team members.
• Support additional administrative tasks as needed.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Rapport building

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Office Suite

Job description

Davis Behavioral Health, Inc. is seeking a compassionate Bilingual Scheduling Representative to join our Clinical Support Team at the Layton, UT location.

You will be the first voice clients hear, assisting them with appointments and guiding them through the care process in both English and Spanish. You will coordinate with clinical staff, manage the EMR system per HIPAA standards, and provide warm, professional support for patients and families.