Scheduling Representative - Bi-lingual English/Spanish

Davis Behavioral Health, Inc.; Layton (UT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching up to 2%

Life insurance

Job summary

Davis Behavioral Health, Inc. is seeking a compassionate Bilingual Scheduling Representative to join our Clinical Support Team at the Layton, UT location.

You will be the first voice clients hear, assisting them with appointments and guiding them through the care process in both English and Spanish. You will coordinate with clinical staff, manage the EMR system per HIPAA standards, and provide warm, professional support for patients and families.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Fluency in English and Spanish; proficiency assessment.
• Strong verbal communication and customer service skills.
• Experience in a medical office or familiarity with medical terminology preferred.

Responsibilities

• Serve as the first point of contact by answering calls to the scheduling line with warmth and professionalism.
• Schedule, reschedule, and cancel appointments with accuracy and timeliness.
• Act as primary contact for Spanish-speaking clients with clear communication.
• Coordinate with clinical staff to understand scheduling needs and waitlists.
• Communicate essential appointment details and next steps to clients.
• Update appointment changes including via automated systems.
• Operate the EMR system while adhering to HIPAA and privacy standards.
• Screen calls, route messages, and assist clients and team members.
• Support additional administrative tasks as needed.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Rapport building

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Office Suite

Job description

Davis Behavioral Health (DBH) is seeking a compassionate and detail-oriented Bilingual Scheduling Representative to join our Clinical Support Team. In this role, you will be a vital connection point for our clients-helping them access care, navigate appointments, and feel welcomed from their very first interaction.

If you are passionate about helping others, thrive in a fast-paced environment, and enjoy making a meaningful difference in people's lives, we encourage you to apply.

What You'll Do

• Serve as the first point of contact by answering calls to our central scheduling line with warmth, professionalism, and efficiency
• Schedule, reschedule, and cancel appointments while ensuring accuracy and timeliness
• Act as a primary contact for Spanish-speaking clients, providing clear and supportive communication
• Coordinate closely with clinical and medical staff to understand scheduling needs, preferences, and waitlists
• Communicate essential appointment details and next steps to clients
• Update and manage appointment changes, including those made through automated systems
• Utilize DBH's electronic medical record (EMR) system while maintaining strict adherence to HIPAA and privacy standards
• Screen calls, route messages appropriately, and provide helpful information to clients and team members
• Support additional administrative tasks as needed to meet organizational needs

Why This Role Matters

You are often the first voice clients hear. Your empathy, professionalism, and responsiveness help set the tone for their care-especially for those navigating mental health challenges.

Location

Main Street Clinic

934 South Main Street

Layton, Utah 84041

Schedule

• Monday – Thursday: 10:00 AM – 6:30 PM
• Friday: 8:30 AM – 5:00 PM

Compensation

• Starting Pay: $18.25 per hour
• Bilingual Stipend: $28.85 per pay period (based on Spanish proficiency assessment upon hire)

What You Bring

Minimum Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong verbal communication and customer service skills
• A compassionate, respectful, and professional approach when working with clients and families
• Ability to quickly build rapport and maintain positive relationships
• Fluency in both English and Spanish (required; proficiency assessment required)

Preferred Skills & Experience

• Proficiency with computers, including typing and Microsoft Office Suite
• Experience in a medical office or familiarity with medical terminology
• Comfort using standard office equipment (phones, printers, fax machines, payment systems)

Benefits

Davis Behavioral Health, Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.

DBH Benefits Include

• Medical Insurance - The current carrier and network is SelectHealth Share.
• High Deductible Health Plan with a sizeable employer Health Savings Account contribution. H.S.A. administered by HealthEquity.
• Dental Insurance - The current carrier and network is Delta Dental.
• Integrated Primary Care Clinic - Nice Healthcare. Every day care whenever you need it.
• Vision Insurance - Offered by VSP
• Flexible Spending Account (FSA) - Administered by APA Benefits.
• Annual healthcare spending limit: $3,300
• Annual dependent care spending limit: $5,000
• Retirement
• Utah Retirement System participating agency
• 401(k) - DBH matches up to 2% of annual earnings
• Voluntary employee-funded options available (457 Plan Roth IRA)
• Life and Accidental Death and Dismemberment Insurance - Administered by USAble.
• Basic Life and AD&D Benefit Amounts
• Employee:2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000
• Spouse: $10,000
• Child(ren): $5,000 on each eligible dependent child
• Voluntary Life and AD&D Insurance
• Long-term Disability - Administered by USAble.
• Health Reimbursement Account (H.R.A.) - Offered to employees to voluntarily opt out of DBH medical insurance. Administered by APA Benefits.
• Up to $2,600 per year contributed by DBH after required employee contribution.
• Voluntary Insurance - Administered by Assurity.
• Voluntary Accident
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• Voluntary Identify Theft Protection - Administered by Allstate Benefits.
• Employee Assistance Program (EAP) - Administered by Intermountain Healthcare.

Davis Behavioral Health is an equal opportunity employer.

At Davis Behavioral Health, we are committed to fostering a supportive and inclusive environment-for both our clients and our employees. Your work here truly makes a difference.

Davis Behavioral Health is an Equal Opportunity Employer.

Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.

Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.

Salary: $18.25 per hour