Sales and Account Retention Representative (Bilingual Spanish)

invitation-charter; Pharr (TX); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a call center environment to engage customers, resolve billing inquiries, and upsell Spectrum's video, data and phone services. You will maintain professionalism and help drive revenue while building loyalty.

You will be expected to work flexible hours, communicate effectively in English and Spanish, and process orders in the billing system to support retained accounts and new sales. This role offers career growth and benefits.

Qualifications

• High school diploma or equivalent.
• Bilingual English and Spanish required.
• Demonstrated working knowledge of cable video, data and voice products.
• Ability to work variable hours including weekends and holidays.
• Strong verbal and written communication, and professional demeanor.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Sales techniques

Problem solving

Computer and billing system usage

Education

High school diploma or equivalent

Tools

Billing system

Job description

Job Summary

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

Responsibilities

How You’ll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English and Spanish
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience