Bilingual Sales & Retention Specialist

invitation-charter; Pharr (TX); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a call center environment to engage customers, resolve billing inquiries, and upsell Spectrum's video, data and phone services. You will maintain professionalism and help drive revenue while building loyalty.

You will be expected to work flexible hours, communicate effectively in English and Spanish, and process orders in the billing system to support retained accounts and new sales. This role offers career growth and benefits.

Qualifications

• High school diploma or equivalent.
• Bilingual English and Spanish required.
• Demonstrated working knowledge of cable video, data and voice products.
• Ability to work variable hours including weekends and holidays.
• Strong verbal and written communication, and professional demeanor.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Sales techniques

Problem solving

Computer and billing system usage

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in a call center environment to engage customers, resolve billing inquiries, and upsell Spectrum's video, data and phone services. You will maintain professionalism and help drive revenue while building loyalty.

You will be expected to work flexible hours, communicate effectively in English and Spanish, and process orders in the billing system to support retained accounts and new sales. This role offers career growth and benefits.