Bilingual Sales & Office Coordinator - Hybrid (JP/EN)

Pasona Inc.; San Mateo (CA); Hybrid; USD 53,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

PTO

Job summary

Pasona Inc. in San Mateo, CA, is seeking a Sales & Office Coordinator to handle sales administration, order management, and logistics coordination.

The role requires proactive, detail-oriented professionals with bilingual JP/EN communication to support customers and internal teams. The position offers full-time, non-exempt status with hybrid work (up to 3 remote days/week after intro period) and a compensation range of $53,000–$58,000 per year plus discretionary bonus.

Qualifications

• Japanese and English proficiency for internal coordination and customer communication.
• Bachelor's degree or equivalent education and experience.
• 2–3 years of relevant experience or training, or equivalent qualifications.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong organizational, communication, and customer service skills.
• Ability to interpret business documents and perform basic calculations.
• Self-motivated, adaptable, and able to learn independently.

Responsibilities

• Process customer orders, purchase orders, quotations, sales contracts, and letters of credit.
• Communicate with customers and suppliers regarding orders, pricing, delivery schedules, inquiries, and claims.
• Maintain sales, profit, inventory, and customer records.
• Prepare sales reports and support forecasting, budgeting, and sales planning.
• Document new project inquiries and follow up on sales opportunities.
• Monitor shipments, customs clearance, and final deliveries.
• Coordinate with internal teams to resolve order and logistics issues.
• Support daily office administration, including supplies, equipment, vendors, and general operations.

Skills

Bilingual Japanese-English

Customer service

Organizational skills

Strong communication

Independent learning

Order processing (basic)

Education

Bachelor's degree or equivalent

Tools

Excel

Word

PowerPoint

Outlook

Job description

Pasona Inc. in San Mateo, CA, is seeking a Sales & Office Coordinator to handle sales administration, order management, and logistics coordination.

The role requires proactive, detail-oriented professionals with bilingual JP/EN communication to support customers and internal teams. The position offers full-time, non-exempt status with hybrid work (up to 3 remote days/week after intro period) and a compensation range of $53,000–$58,000 per year plus discretionary bonus.