Bilingual Sales Floor Associate PT - Brickell

Rebag; Miami (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

Rebag is seeking a Bilingual Sales Floor Associate PT for its Brickell location in Miami. You will greet guests, educate them about Rebag’s one-loved items, and guide conversations toward luxury purchases while showcasing Rebag’s CLAIR technology suite.

You will build client profiles, schedule appointments, and follow up using our CRM, aiming to meet monthly sales targets. The role emphasizes service, sustainability, and a best-in-class luxury resale experience.

Qualifications

• Customer-focused with excellent interpersonal skills.
• Fluent in at least two languages.
• Strong knowledge of luxury fashion and sustainability.
• Able to meet monthly sales targets.
• Comfortable using Rebag's CLAIR technology suite.
• Legal right to work in the United States.

Responsibilities

• Engage clients warmly and professionally to start conversations.
• Understand guests' needs and create a customer profile.
• Educate and excite guests with tailored recommendations.
• Schedule appointments and collect contact information.
• Provide top-tier customer service to all clients.
• Follow up via Rebag's CRM.
• Consult on market value using CLAIR Technology Suite.
• Strive to meet monthly sales targets.
• Perform other ad-hoc duties within Retail team.

Skills

Bilingual

Customer service

Sales

Tech savvy

CRM

Team player

Evenings/weekends availability

Tools

CLAIR Technology

Job description

Bilingual Sales Floor Associate PT - Brickell

Miami, FL

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

At Rebag, our Client Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.

As a Customer Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.
• Provide the highest level of customer service to all current and future clients
• Follow-up with customers through Rebag's CRM platform to build rapport
• Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite
• Consistently aim for achieving sales target monthly
• Perform and support any other ad-hoc duties as assigned within the Retail team scope

• Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
• Ability to speak a second language fluently.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savvy
• Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives
• Ability to work week evenings and weekends
• Reliable and a team player
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Legal right to work in the United States

#LI-OnSite

As set forth in Rebag’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

• A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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