Client Advisor - Boca Raton

Rebag; Boca Raton (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Rebag is seeking a Sr. Store Experience Lead to drive the in-store resale journey, build customer relationships, and lead the sales team. You will mentor peers, present product benefits, and ensure smooth end-to-end transactions while maintaining peak store standards.

You will work weekends/evenings, stay energetic and organized, and contribute to a sustainable luxury shopping experience that aligns with Rebag's brand and growth goals.

Qualifications

• Team-oriented with ability to work cross-functionally.
• Strong organization and time management skills.
• Experience with multiple systems and CRM tools.
• Passion for fashion, sustainability, and resale.
• Excellent communication and relationship-building abilities.
• Comfortable presenting and teaching others about products.

Responsibilities

• Welcome customers and craft a memorable resale journey.
• Identify objections and educate customers on financing and pricing.
• Coordinate all seller transactions through closing and payment receipt.
• Contribute ideas to improve sales, trade experience, and back-end processes.
• Demonstrate deep knowledge of Rebag products and services.
• Keep CRM up-to-date with customer interactions for rapport building.
• Ensure opening and closing procedures meet standards.
• Assist leadership in training the sales team for best-in-class service.
• Lead the sales team to achieve monthly quotas.
• Support other tasks with attention to detail and accuracy.

Skills

Teamwork

Time management

Cross-functional

Sales & customer focus

Communication

Tech savvy

Resale industry knowledge

Job description

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role Description:

Our Sr. Store Experience Leads are the critical contributors to driving sustainability in the fashion industry. In this role, you will be responsible for building rapport, capturing leads, and converting them through a charismatic presentation of our product and superb follow-through.

You will be challenged to support and manage your sales peers, build customer relationships, educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers. You will also assist leadership and training teams in the development of the in-store experience within the team. At the end of the day, you will be measured and rewarded for your ability to convert new business and also your ability to create Rebag fans who will tell our story to their friends and family.

To succeed at Rebag, you must be energetic, highly organized, and hard-working. You should have a passion for fashion, sustainability, and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities:

• Welcome customers to Rebag by making their journey and understanding of Resale a memorable and exciting experience.
• Identify and overcome objections and obstacles, including quoted items, financing options, and customer education, and resale pricing.
• Coordinate all aspects of the sellers' final transaction, including receipt of final payment.
• Contribute ideas toward improving the Rebag's sales and trade experience, as well as back-end processes and procedures.
• Demonstrate a mastery of all Rebag products and services. Keep up with industry trends and best practices.
• Proactively and consistently update our CRM system to ensure accurate customer experience information is captured to build stronger rapport.
• Ensure opening and closing procedures are to standards
• Assist management in developing the sales team to deliver best-in-class knowledge and experience to every customer that walks in to the boutique
• Lead the sales team to success by achieving monthly sales quota
• Assist and perform required tasks with attention to detail to ensure all transactions both in sales and submissions are properly processed

Requirements:

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savvy
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Comfortable standing on your feet for long periods of time
• Lead by example at all times
• Ability to work weekends and evenings
• Ability to lift a maximum of 40 lbs based on needs of the role.
• Legal right to work in the United States.

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