Business Sales Customer Solutions Representative (Bilingual English/Spanish)

Spectrum; Charlotte (NC); On-site; USD 36,000 - 86,000; Full time

Benefits offered by this job

Free internet

Free TV

Free mobile

Incentives

Job summary

Spectrum in Charlotte, NC seeks a Sales and Customer Solutions Representative to handle inbound calls, resolve issues, and upsell telecom products. The role is based in an in-office call center and requires a positive, solutions-oriented mindset with a focus on customer satisfaction.

You will build lasting customer relationships, process orders, and explain Spectrum products while meeting performance targets in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Clear, professional communication style.
• Flexible schedule with overtime as needed.
• Knowledge of telecom services: video, internet, voice, mobile.
• Ability to use a computer and multiple software apps.
• Proven sales track record; bilingual in Spanish & English.

Responsibilities

• Handle inbound calls and address customer inquiries.
• Upsell or cross-sell products and services as appropriate.
• Process orders in the billing system for retained accounts and new sales.
• Explain products and services and differentiate from competitors.
• Meet call handling metrics and maintain customer solutions goals.

Skills

English proficiency

Sales experience

Bilingual Spanish & English

Communication skills

Customer service

Tech literacy

Flexible schedule

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $80,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand. You will have the opportunity to build a rewarding and successful career with us while achieving your financial goals, equipped with the tools and resources needed as a member of our team.

How You’ll Make an Impact

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Working Conditions

• Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1+ years of sales experience

Skills

• Ability to read, write, speak and understand English
• Ability to communicate in a clear, professional manner
• Must be available to work a flexible schedule and overtime as requested
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products
• Ability to use computer and multiple software applications simultaneously
• Ability to demonstrate a record of success in your sales career to date
• Bilingual in Spanish & English

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.