Sales and Customer Solutions Representative (Bilingual Spanish)

Charter Communications; United States; On-site; USD 36,000 - 75,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to engage customers, resolve billing inquiries, and upsell our video, data and voice services. Competitive pay starts at $18/hour, with incentives that can push total earnings beyond $70,000 per year, plus free and discounted Spectrum services for you and your family.

You will leverage strong communication skills, handle various transaction tasks in the billing system, and maintain professionalism while

Qualifications

• Readable, writeable, and spoken English and Spanish.
• Knowledge of cable TV, data (internet) and voice products.
• Willingness to work variable hours including weekends/holidays.
• Clear verbal and written communication.
• Ability to apply customer solutions and sales techniques.
• Proficient computer and consumer electronics skills.
• Experience using billing systems.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics
• Master order processing within the billing system for retained accounts and new sales entries
• Explain Spectrum’s products clearly and compare them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Bilingual English/Spanish

Customer service

Sales techniques

Communication skills

Tech-savvy

Education

High School Diploma

Tools

Billing system

Job description

Job Summary

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

Responsibilities

How You’ll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints


• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products


• Maintain high levels of professionalism and courtesy in every customer interaction


• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time


• Master order processing within the billing system for retained accounts and new sales entries


• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors


• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English and Spanish


• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)


• Ability to work variable hours; may include weekends, holidays, and split days off


• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner


• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals


• Effective computer and consumer electronics skills


• Ability to use personal computer and relevant software applications including the billing system


• Proven verbal and written communication skills


• Ability to handle irate customers and resolve issues


• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience