Bilingual Russian Call Center Patient Services Associate

NYU Langone; New York (NY); On-site; USD 48,000 - 59,000; Full time

Job summary

Family Health Centers at NYU Langone is hiring a Call-Center Patient Services Associate in Brooklyn. The role requires bilingual Russian proficiency, strong customer service, and data-entry accuracy in a busy registration/appointments environment.

The successful candidate will handle translations, appointment scheduling, and cashiering while maintaining patient confidentiality and collaborating with the healthcare team to improve flow and satisfaction.

Qualifications

• HS Diploma Required
• 2+ years relevant experience
• Strong customer service and communication skills
• Proficient in MS Excel, Word, and Outlook
• Familiarity with office setting and data entry capability
• Must have typing speed of at least 20 WPM

Responsibilities

• Greet patients and visitors with excellent customer service
• Provide translation assistance as needed to facilitate patient interactions
• Assist with registration, appointments, and cashiering duties
• Document demographic information and verify patient data in the system
• Support workflow and communicate concerns to supervisors
• Assist with discharge and follow-up appointment coordination

Skills

Customer service

MS Excel

Typing 20 wpm

Registration

Education

High School Diploma

Tools

MS Word

Outlook

eHR system

Job description

Family Health Centers at NYU Langone is hiring a Call-Center Patient Services Associate in Brooklyn. The role requires bilingual Russian proficiency, strong customer service, and data-entry accuracy in a busy registration/appointments environment.

The successful candidate will handle translations, appointment scheduling, and cashiering while maintaining patient confidentiality and collaborating with the healthcare team to improve flow and satisfaction.