Call-Center Patient Services Associate, Required Bilingual Russian - Brooklyn

Family Health Center at NYU Langone; New York (NY); On-site; USD 48,000 - 59,000; Full time

Job summary

Family Health Centers at NYU Langone is seeking a Call-Center Patient Services Associate who is bilingual in Russian to join our Brooklyn team. The role involves registration, appointments, and cashiering while maintaining patient confidentiality and high quality service.

Responsibilities include greeting patients, providing translation as needed, addressing workflow issues, and coordinating with the healthcare team to ensure smooth patient flow and accurate documentation in the EHR system.

Qualifications

• HS Diploma required.
• 2+ years relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.
• Familiarity or prior experience with office setting.
• Prior customer service experience.
• Must be articulate with good interpersonal skills.
• Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.

Responsibilities

• Greet all patients, family or other related individuals while maintaining excellent customer service at all times
• Other functions as assigned by a supervisory staff.
• Demonstrates an awareness of and respect for coworkers/patients cultural backgrounds.
• Provides translation assistance as needed to facilitate the patient and provider interaction.
• Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff.
• Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments.
• Discharge functions in accordance with LFHC discharge polices including, but not limited to: create follow up appointments, create appointment for specialty services, print documents, distribute Metro Cards.
• Telephone functions in accordance with LFHC telephone polices including, answer phones timely and identify facility name and PSA's first name, take messages, confirmation calls for upcoming appointments
• Electronic Health Record (eHR) competencies in accordance with LFHC polices such as scanning insurance card, capture patient photo, web enable eligible patients, facilitate patient flow by changing visit status, update No Show/Recall status.
• Financial functions including Insurance eligibility verification, collect Co-pays/Deductibles/Self-Pay, assist uninsured with programs, cashiering tasks.
• Registration functions including visit registration, translation needs, verification of demographic information, verify Primary Care Provider, obtain IDs, consent for treatment, offer new patient packages.

Skills

Bilingual Russian

Customer service

Strong communication

Typing 20 wpm

Data entry

Education

HS Diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

EMR/EHR system

Job description

Position Summary:

We have an exciting opportunity to join our team as a Call-Center Patient Services Associate, Required Bilingual Russian Brooklyn. In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.

Job Responsibilities:

• Greet all patients, family or other related individuals while maintaining excellent customer service at all times
• Other functions as assigned by a supervisory staff.
• Demonstrates an awareness of and respect for coworkers/patients cultural backgrounds.
• Provides translation assistance as needed to facilitate the patient and provider interaction.
• Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff.
• Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments. Realizes integral role as part of a healthcare team and is an active participant regarding flow, patient care, process issues/suggestions, barriers to care and safety concerns.
• Discharge functions in accordance with LFHC discharge polices including, but not limited to: a) create follow up appointments in accordance with the providers instructions, b) create appointment for specialty services (including radiology) and ensure referrals are in place, c) print all necessary documents for patients to take home appointment records, referrals, and lab/radiology forms, d) distribute Metro Cards when appropriate.
• Telephone functions in accordance with LFHC telephone polices including, but not limited to: a) answer phones timely in a friendly customer service manner including identifying the facility's name and PSA's first name, b) identify the nature of the call and act appropriately, .c) take messages if necessary, d) confirmation calls for upcoming appointments
• Electronic Health Record (eHR) competencies in accordance with LFHC eHR polices including, but not limited to: a) scanning insurance card, photo ID and consents and other forms as directed, b) capture patient photo for the eHR, c) web enable all eligible patients with email addresses, d) facilitate patient flow by changing visit status for office visit (including Check out when discharged), e) Failed Appts. -Change status to No Show and assign for recall'Monitor and address Recall bins as per Failed Appointment policy
• Financial functions in accordance with LFHC Financial polices including, but not limited to:a)Insurance eligibility verification at every visit b) collect Co-pays, Deductibles, Self-Pay Rates when applicable, c) uninsured patients- Determine eligibility for other financial programs and assist with application completion, d) performs Cashiering tasks as assigned.
• Registration functions in accordance with LFHC Registration polices including, but not limited to: a) visit registration, b) translation needs & documention, c) verification of demographic information including Home Address, Proper phone number, Email address, d) verification of Primary Care Provider, e) verify Site Indicator, f) obtain Photo ID and Insurance ID Card, g) obtain consent for treatment, h) offer new patient packages inclusive of LFHC programs and services, contact phone numbers, after hour information, HIPAA and advance directive information.

Minimum Qualifications:

• To qualify you must have a HS Diploma Required
• 2+ years relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.
• Familiarity or prior experience with office setting
• Prior customer service experience
• Must be articulate with good interpersonal skills.
• Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.
• Must be able to accurately enter data
• Willingness to devote the time required completing assigned tasks on schedule.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $53,575.24 - $53,575.24 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.