Bilingual Patient Services Associate – Russian

Family Health Center at NYU Langone; New York (NY); On-site; USD 48,000 - 59,000; Full time

Job summary

Family Health Centers at NYU Langone is seeking a Call-Center Patient Services Associate who is bilingual in Russian to join our Brooklyn team. The role involves registration, appointments, and cashiering while maintaining patient confidentiality and high quality service.

Responsibilities include greeting patients, providing translation as needed, addressing workflow issues, and coordinating with the healthcare team to ensure smooth patient flow and accurate documentation in the EHR system.

Qualifications

• HS Diploma required.
• 2+ years relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.
• Familiarity or prior experience with office setting.
• Prior customer service experience.
• Must be articulate with good interpersonal skills.
• Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.

Responsibilities

• Greet all patients, family or other related individuals while maintaining excellent customer service at all times
• Other functions as assigned by a supervisory staff.
• Demonstrates an awareness of and respect for coworkers/patients cultural backgrounds.
• Provides translation assistance as needed to facilitate the patient and provider interaction.
• Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff.
• Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments.
• Discharge functions in accordance with LFHC discharge polices including, but not limited to: create follow up appointments, create appointment for specialty services, print documents, distribute Metro Cards.
• Telephone functions in accordance with LFHC telephone polices including, answer phones timely and identify facility name and PSA's first name, take messages, confirmation calls for upcoming appointments
• Electronic Health Record (eHR) competencies in accordance with LFHC polices such as scanning insurance card, capture patient photo, web enable eligible patients, facilitate patient flow by changing visit status, update No Show/Recall status.
• Financial functions including Insurance eligibility verification, collect Co-pays/Deductibles/Self-Pay, assist uninsured with programs, cashiering tasks.
• Registration functions including visit registration, translation needs, verification of demographic information, verify Primary Care Provider, obtain IDs, consent for treatment, offer new patient packages.

Skills

Bilingual Russian

Customer service

Strong communication

Typing 20 wpm

Data entry

Education

HS Diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

EMR/EHR system

Job description

Family Health Centers at NYU Langone is seeking a Call-Center Patient Services Associate who is bilingual in Russian to join our Brooklyn team. The role involves registration, appointments, and cashiering while maintaining patient confidentiality and high quality service.

Responsibilities include greeting patients, providing translation as needed, addressing workflow issues, and coordinating with the healthcare team to ensure smooth patient flow and accurate documentation in the EHR system.