Bilingual RN Supervisor — Clinical Call Center

Inizio Engage; United States; Remote; USD 60,000 - 111,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits including: med,

Company-paid holidays

Recognition programs

Growth opportunities

Collaborative culture

Job summary

Inizio Engage seeks an experienced Call Center Supervisor to lead a dynamic call floor for a premier biopharmaceutical partner. You will manage daily operations, coach staff, and ensure performance aligns with client goals while upholding compliance and quality standards.

The role emphasizes leadership in a regulated healthcare environment, staffing optimization, and continuous improvement to deliver outstanding patient and client services.

Qualifications

• Current RN license required.
• Fluency in Spanish and English required.
• 2–3 years of supervising in a call center, preferably in Team Lead or Supervisor role.
• Preferred 3+ years experience in Gastroenterology or Hepatology.
• Proficiency with Word, Excel, PowerPoint, Outlook and Avaya CMS.
• Excellent customer service, communication, and interpersonal skills.

Responsibilities

• Supervise call center staff, including active performance management.
• Provide day-to-day supervision and communicate performance standards.
• Coach team members for success and develop direct reports.
• Conduct performance evaluations and new hire training.
• Address performance issues and implement disciplinary actions per policy.
• Monitor staffing levels and coordinate program trainings.
• Deliver service that meets client KPIs and maintain service levels.
• Ensure HIPAA compliance and proper phone technique.

Skills

Spanish & English fluency

Call center supervision

Customer service excellence

Education

RN license

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Avaya CMS

Job description

Inizio Engage seeks an experienced Call Center Supervisor to lead a dynamic call floor for a premier biopharmaceutical partner. You will manage daily operations, coach staff, and ensure performance aligns with client goals while upholding compliance and quality standards.

The role emphasizes leadership in a regulated healthcare environment, staffing optimization, and continuous improvement to deliver outstanding patient and client services.