Bilingual Call Center Leader (Spanish)

Inizio Engage; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Employee discounts

Recognition programs

Great culture

Job summary

InizioEngage seeks a Call Center Supervisor to lead the call floor operations for a biotechnology-focused client. You will coach team members, ensure service levels meet client goals, and drive operational and compliance excellence while delivering value in a fiscally responsible manner.

You will collaborate with senior stakeholders, manage contracting and budgeting aspects, and guide internal teams to deliver high-quality, compliant program implementations across Business Units.

Qualifications

• Must be fluent in Spanish.
• Demonstrated analytical skills and sound decision making abilities.
• Experience in contracting and budget management, fiscal accountability and managing direct reports.
• Strong coaching and people development skills.

Responsibilities

• Strategic Business Unit leader, responsible for success of all aspects of program and pricing.
• Collaborate with Business Development to identify and manage strategies.
• Communicate with senior client contacts to update on project performance and initiatives.
• Direct project teams between clients, call center staff, vendors and internal resources.
• Oversee staffing models, training plans and reporting templates to meet contract obligations with accuracy and customer satisfaction.
• Provide counsel to clients to address issues in a compliant manner.
• Lead Inside Sales teams and account management oversight within the Business Unit.
• Accountable for profitability of projects and invoicing accuracy.
• Participate in client business reviews and contract meetings.
• Act as SME across Business Units in identified areas.

Skills

Spanish fluency

Analytical thinking

Decision making

People management

Communication

Education

Bachelor’s Degree in Health Science

Bachelor’s Degree in Telecommunications

Bachelor’s Degree in Marketing

Job description

InizioEngage seeks a Call Center Supervisor to lead the call floor operations for a biotechnology-focused client. You will coach team members, ensure service levels meet client goals, and drive operational and compliance excellence while delivering value in a fiscally responsible manner.

You will collaborate with senior stakeholders, manage contracting and budgeting aspects, and guide internal teams to deliver high-quality, compliant program implementations across Business Units.