Bilingual Call Center Supervisor - Spanish

Ashfield Healthcare; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Excellent Benefits: medical, dental, 4

401k, disability & life insurance

Paid maternity and paternity leave

Employee discounts/promotions

Recognition programs and awards

Collaborative culture

Best Places to Work in BioPharma (2022

Certified Great Place to Work (2022)

Job summary

Inizio Engage is seeking a Call Center Supervisor to lead the program's call floor operations for a leading biotechnology client. You will coach team members, ensure service level performance, and drive operational excellence while maintaining fiscal accountability.

You will collaborate with Business Development to craft strategies, communicate with senior client contacts, and manage staffing, training, and reporting to meet contract obligations with accuracy and high customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience with contracting and budget management, and managing direct reports.

Responsibilities

• Lead all aspects of program success and contract development.
• Collaborate with Business Development to identify revenue strategies.
• Communicate with senior client contacts regularly on performance and initiatives.
• Direct project team members between clients, call center staff, and vendors.
• Review staffing models, training, and reporting to meet contract obligations.

Skills

Spanish fluency

Analytical skills

Contracting & budgeting

Coaching & development

Healthcare/pharma knowledge

Inside sales call center leadership

Client management

Communication with senior client mgmt

Education

Bachelor's degree in Health Science/Telecommunications/Marketing or related field

Job description

Inizio Engage is seeking a Call Center Supervisor to lead the program's call floor operations for a leading biotechnology client. You will coach team members, ensure service level performance, and drive operational excellence while maintaining fiscal accountability.

You will collaborate with Business Development to craft strategies, communicate with senior client contacts, and manage staffing, training, and reporting to meet contract obligations with accuracy and high customer satisfaction.