Bilingual Retail Teller & Customer Experience Pro

Oriental; Bayamón (PR); On-site; USD 26,000 - 36,000; Full time

Job summary

Oriental in Bayamón, PR seeks a bilingual Associate, Retail Channels to deliver exceptional, friendly service as a teller. The role is on-site and involves handling transactions, answering questions, and guiding customers to the right specialists.

You will balance tills, follow security rules, and support cross-sell opportunities with a positive customer experience. The ideal candidate has an Associate or Bachelor’s degree and at least one year in customer service or sales, plus strong

Qualifications

• Associate or bachelor's degree in business administration or related field required.
• One year of customer service, call center or sales experience required.
• Excellent customer service, interpersonal, problem-solving and documentation skills.
• Excellent telephone etiquette, listening and communication skills.
• Understanding of banking or financial products and services preferred.

Responsibilities

• Serve customers professionally through teller functions and prompt service.
• Perform regular teller transactions through electronic/remote interactions per policy.
• Respond to questions, maintain customer relations, and direct complex inquiries.
• Resolve issues using problem-solving and knowledge of procedures.
• Identify cross-selling opportunities and refer to appropriate bank areas.
• Balance end-of-day procedures and adhere to security and compliance.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Problem solving

Communication

Education

Associate degree

Bachelor's degree

Job description

Oriental in Bayamón, PR seeks a bilingual Associate, Retail Channels to deliver exceptional, friendly service as a teller. The role is on-site and involves handling transactions, answering questions, and guiding customers to the right specialists.

You will balance tills, follow security rules, and support cross-sell opportunities with a positive customer experience. The ideal candidate has an Associate or Bachelor’s degree and at least one year in customer service or sales, plus strong