Bilingual Banking Teller & Client Advisor

First Bank; San Juan (PR); On-site; USD 26,000 - 38,000; Full time

Job summary

FirstBank PR in San Juan, Puerto Rico seeks a Service Representative (Teller) to handle daily customer transactions and provide personalized service. You will identify customer needs, refer banking products, and support branch sales while ensuring accuracy and compliance.

The role emphasizes cash handling, end-of-day balancing, and guiding customers to digital banking channels. Strong communication and bilingual abilities are preferred for this front-line position.

Qualifications

• Experience in handling monetary transactions and customer service.
• Ability to operate cash registers and balance tills accurately.
• Fully bilingual preferred; English/Spanish communication skills.

Responsibilities

• Process monetary transactions such as checks, deposits, withdrawals, and loans.
• Perform teller duties using the teller system and manual procedures.
• Apply security measures and report irregularities per BSA and AML rules.
• Balance cash drawer and close out at end of day.
• Assist branch and sales teams in projects and cross-sell banking products.
• Educate customers on alternative channels like mobile and online banking.

Skills

Customer service

Sales oriented

Cash handling

Communication

Bilingual (English/Spanish)

Problem solving

Teamwork

Organizational skills

Attention to detail

Analytical thinking

Education

24 credits toward associate or bachelor’s degree

Banking coursework preferred

Tools

MS Office

Banking tools

Internet

Job description

FirstBank PR in San Juan, Puerto Rico seeks a Service Representative (Teller) to handle daily customer transactions and provide personalized service. You will identify customer needs, refer banking products, and support branch sales while ensuring accuracy and compliance.

The role emphasizes cash handling, end-of-day balancing, and guiding customers to digital banking channels. Strong communication and bilingual abilities are preferred for this front-line position.