Bilingual Retail Team Lead — Thrift Store Operations

M&M Thrift Management | Red, White & Blue | Mile High Thrift | World Thrift | Valley Thrift | Commun; New Jersey; On-site; USD 23,000 - 26,000; Full time

Job summary

RWB Thrift in New Jersey is seeking a Retail Supervisor to assist the Retail Manager and oversee day-to-day sales floor operations. You will work with the team to deliver excellent customer service, maintain store standards, and hit sales targets.

Responsibilities include supervising staff, coaching, ensuring smooth cashier operations, managing inventory, and implementing sales strategies. This role offers growth opportunities and guidance from the Retail Manager.

Qualifications

• Bilingual English and Spanish preferred.
• Strong verbal and written communication skills.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and complete assignments.
• High school diploma or GED preferred.
• Retail, thrift, warehouse, or customer-facing experience is a plus.

Responsibilities

• Operational Oversight: Manage day-to-day operations of the sales floor, ensuring adherence to store standards and efficient customer service.
• Team Development: Supervise and mentor retail team members, providing ongoing coaching to enhance performance.
• Customer Service Excellence: Ensure exceptional customer service, handle inquiries, and resolve issues promptly and effectively.
• Inventory Management: Oversee inventory levels on the sales floor, ensuring products are well-stocked and priced accurately.
• Cashier Operations: Supervise cashier operations and cash handling procedures.
• Learning and Growth: Review key reports and contribute to achieving performance metrics with guidance.
• Collaborative Leadership: Work with the Retail Manager to implement sales strategies and boost productivity.

Skills

English

Spanish

Computer skills

Education

High school diploma or GED

Tools

MS Office

Teams

Outlook

Job description

RWB Thrift in New Jersey is seeking a Retail Supervisor to assist the Retail Manager and oversee day-to-day sales floor operations. You will work with the team to deliver excellent customer service, maintain store standards, and hit sales targets.

Responsibilities include supervising staff, coaching, ensuring smooth cashier operations, managing inventory, and implementing sales strategies. This role offers growth opportunities and guidance from the Retail Manager.