Thrift Store Team Lead — Grow & Coach

M&M Thrift Management | Red, White & Blue | Mile High Thrift | World Thrift | Valley Thrift | Commun

Tampa (FL)

On-site

USD 22,000 - 25,000

Full time

14 days+

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Job summary

RWB Thrift seeks a Retail Supervisor to support the Retail Manager and oversee daily sales floor operations, ensuring excellent customer service and adherence to store standards. You will coach team members, manage cashier operations, and collaborate on sales strategies to drive overall thrift store success.

The ideal candidate will have bilingual English/Spanish abilities, strong communication skills, and prior thrift/retail experience.

Qualifications

Proficiency in both English and Spanish preferred.
Excellent verbal and written communication skills.
Basic computer skills including MS Office, Teams and Outlook.
Ability to work independently and complete tasks with minimal supervision.
High school diploma or GED preferred.
Previous thrift, retail, warehouse or customer-facing experience preferred.

Responsibilities

Operational Oversight: manage daily sales floor operations under the Retail Manager’s guidance.
Team Development: supervise and mentor retail team members with ongoing coaching.
Customer Service Excellence: ensure exceptional service and promptly resolve inquiries.
Inventory Management: ensure well-stocked, well-merchandised, accurately priced products.
Cashier Operations: supervise cashier transactions and cash handling procedures.
Learning and Growth: review reports and contribute to performance metrics with guidance.
Collaborative Leadership: work with the Retail Manager to implement sales strategies.