Retail Team Lead - Elevate Customer Experience

M&M Thrift Management | Red, White & Blue | Mile High Thrift | World Thrift | Valley Thrift | Commun; Bradenton (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

RWB Thrift is seeking a Retail Supervisor to support the Retail Manager and oversee daily floor operations. You will lead the team, ensure top-notch customer service, manage cashier activities, and uphold store standards to hit sales targets. This role offers guidance and growth under the Retail Manager's supervision.

Ideal candidates demonstrate bilingual English/Spanish abilities, excellent communication, and the ability to work independently while supporting a busy thrift store environment.

Qualifications

• Bilingual in English and Spanish preferred.
• Excellent verbal and written communication skills.
• Basic computer skills including MS Office, Teams, and Outlook.
• Ability to work independently and complete tasks with minimal supervision.
• High school diploma or GED preferred.
• Retail, thrift, warehouse, or customer-facing experience preferred but not required.

Responsibilities

• Operational Oversight: Manage day-to-day operations of the sales floor under Retail Manager guidance.
• Team Development: Supervise and mentor retail team members with ongoing coaching.
• Customer Service Excellence: Ensure exceptional customer service and address inquiries promptly.
• Inventory Management: Oversee stock levels, merchandising, and pricing to meet demand.
• Cashier Operations: Supervise cashier transactions and cash handling procedures.
• Learning and Growth: Review reports and contribute to performance metrics with guidance.
• Collaborative Leadership: Work with Retail Manager to implement sales strategies.

Skills

Bilingual English/Spanish

Excellent communication

MS Office basics

Independent work

Education

High school diploma or GED

Tools

MS Office

Teams

Outlook

Job description

RWB Thrift is seeking a Retail Supervisor to support the Retail Manager and oversee daily floor operations. You will lead the team, ensure top-notch customer service, manage cashier activities, and uphold store standards to hit sales targets. This role offers guidance and growth under the Retail Manager's supervision.

Ideal candidates demonstrate bilingual English/Spanish abilities, excellent communication, and the ability to work independently while supporting a busy thrift store environment.