Bilingual Retail Service Lead (Auto Parts)

O'Reilly Auto Parts; Seattle (WA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions Start

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in the manager’s absence and emphasis on strong service for retail and professional customers.

The position encourages bilingual candidates and offers a comprehensive compensation package with benefits and growth opportunities within a stable company.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and support sales programs.
• Ensure telephone coverage and timely processing of orders and transfers.
• Handle returns, exchanges, invoicing, and security procedures per policy.
• Coordinate opening/closing duties, banking deposits, and store security.

Skills

Strong communication skills

RSS Certification

Fluency in Spanish

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in the manager’s absence and emphasis on strong service for retail and professional customers.

The position encourages bilingual candidates and offers a comprehensive compensation package with benefits and growth opportunities within a stable company.