Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Minster (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k starting on

Medical, Dental, Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is hiring a Retail Service Specialist in Ohio to support the Store Manager and oversee customer service, store operations, and shift leadership. The role emphasizes strong communication, handling BOP orders, and maintaining store security and appearance.

The position encourages bilingual candidates and offers a comprehensive compensation package with opportunities for growth and performance bonuses.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems knowledge.
• ASE Certification desirable.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure program execution.
• Handle phone calls per policy and manage buy online/ship to store orders and transfers.
• Process special orders and outside purchases efficiently.
• Ensure all merchandise is invoiced before leaving the store and manage returns/exchanges.
• Oversee opening/closing duties, money handling, and store security.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language (desirable)

Job description

O’Reilly Auto Parts is hiring a Retail Service Specialist in Ohio to support the Store Manager and oversee customer service, store operations, and shift leadership. The role emphasizes strong communication, handling BOP orders, and maintaining store security and appearance.

The position encourages bilingual candidates and offers a comprehensive compensation package with opportunities for growth and performance bonuses.