Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Joaquin (TX); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

401k from Day One

Health, Dental, Vision Insurance

Tuition Assistance

Career Growth

Resumo da oferta

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication, adherence to procedures, and responsibility for opening/closing duties and end-of-day cash handling.

Qualificações

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsabilidades

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Answer calls per company policy and manage communications with customers.
• Process buy online/ship to store, hub and inter-store transfers, and alert customers on shipments.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges promptly, issue refunds correctly and stage returns.
• Ensure all merchandise including core charges and warranties are invoiced before leaving the store.
• Oversee opening/closing duties and day-end procedures, secure money and deposits.
• Perform other duties as assigned.

Conhecimentos

Strong communication

RSS Certification

Bilingual (Spanish)

Descrição da oferta de emprego

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication, adherence to procedures, and responsibility for opening/closing duties and end-of-day cash handling.