Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Gulfport (MS); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Résumé du poste

O'Reilly Auto Parts in Gulfport, MS is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also handles shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Essential functions include leading the team in exceptional customer service, supervising showroom interactions, and processing transfers, returns, and daily duties such as opening/closing

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges and issue refunds using correct payment methods.
• Invoicing of all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure adherence to posted work schedule and proper clock-in/out procedures.
• Perform all store opening/closing duties and day end procedures, secure money/deposits, and check/lock delivery vehicles.
• All other duties as assigned.

Connaissances

Strong communication skills

RSS Certification

Description du poste

O'Reilly Auto Parts in Gulfport, MS is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also handles shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Essential functions include leading the team in exceptional customer service, supervising showroom interactions, and processing transfers, returns, and daily duties such as opening/closing