Bilingual Retail Service Lead for Auto Parts

O'Reilly Auto Parts; Brandon (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Brandon, MS to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift leadership in the absence of store management, with bilingual candidates encouraged to apply.

The position focuses on leading customer service, processing orders, returns, invoicing, and ensuring store procedures are followed.

Qualifications

• Excellent communication with customers and team members.
• Ability to obtain RSS Certification as part of role.

Responsibilities

• Lead store team members to deliver excellent customer service.
• Supervise in-store customer service and merchandising programs.
• Answer phones per policy and process orders for buy online/ship to store.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Brandon, MS to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift leadership in the absence of store management, with bilingual candidates encouraged to apply.

The position focuses on leading customer service, processing orders, returns, invoicing, and ensuring store procedures are followed.